Apparently not – even if you are one of their customers.
I have today telephoned Virgin Media’s Nuisance Call service and met with a distinctly unhelpful response. So I wrote a letter to their CEO which I have copied below. I will report any replies on this page.
To CEO Virgin Media, Mr. Andrew Barron
PO Box 50
I have today called your Nuisance Call Bureaux to report the criminal abuse of the service you provide to me by the company Fredrickson International Ltd.
The lady I spoke to has said that your company cannot do anything about this, and she suggested I change my number and/or contact the TPS, or the police. I asked to be referred to her manager, but was told that ‘he couldn’t do anything about it either’.
Yesterday I reported the abuse to BT’s nuisance line, because it is their SMS messaging service which is being used by Fredrickson International Ltd. to harass me. A very unhelpful gentleman said he couldn’t do anything at all, because I wasn’t a BT customer, and referred me to yourselves.
Fredrickson International Ltd., is using the SMS text-messaging service, to wantonly harass innocent members of the public by bombarding them with SMS text messages exhorting them to telephone Fredrickson International Ltd.
As you are no doubt aware, making calls to individuals at inappropriate times, or in excessive number, is illegal. Further, using such methods to obtain money from individuals, when it is known by the perpetrator that the individual disputes a debt, constitutes physical and psychological harassment – also a criminal offence.
I would like you to inform me then, why it is that Virgin Media are not remotely interested when an attempt is made to report such abuse of the service they provide, by the victim of such an abuser.
Could you also tell me why you are apparently prepared to do absolutely nothing whatsoever when it is apparent that the telephone service you provide is repeatedly used by abusive bullies who bombard their chosen victims with SMS text messages, and fill up their answer-phone system until it crashes?
As a further comment it would seem that you are happy to advertise the fact that you aren’t interested in servicing reports of criminal abuse by not providing a choice on your website other than:
- Persistent calls from organisations offering information.
- Excessive wrong numbers, or calls at unsociable hours.
- Malicious calls of an obscene nature.
Where is the category for reporting criminal abuse by organisations?
Don’t you care that both in deed and attitude, you are actively aiding illegality? Or is it simply now just down to basic greed?
Are you making so much money supporting these bottom-feeders that you simply don’t care about whom they are harassing?
I would like some answers to these questions. I will be proceeding against Fredrickson International Ltd. Your company’s part in this will be put before the court, and the attitude taken by yourselves, projected by your website and staff, will be reported also.
A copy of this missive has also been sent to the above address by snail-mail.